Privacy policy

This policy explains what personal data we process when you visit kaimok.com, place an order, contact us or subscribe to our newsletter, and what rights you have. Cookies are covered in section 7 and in more detail in our cookie policy.

1. Who is responsible for your data

Kaimok Design SL ("Kaimok"), tax ID B67376343, registered office at calle Benicarló 37, 46020 Valencia, Spain. Registered in the Valencia Commercial Register, volume 10979, book 8257, folio 40, section 8, sheet V-197877.

Email: kaimok@kaimok.com. Telephone: +34 643 499 441.

2. What data we process, why, and our legal basis

  • Handling your order (payment, preparation, delivery, invoice, returns and guarantee). Data: name, delivery and billing address, email, telephone number, products bought and amount. Legal basis: performing the sales contract. If you buy as a business, we also process your tax details.
  • Answering your questions and complaints by email or telephone. Legal basis: your request and our legitimate interest in replying to you.
  • Your customer account, if you choose to create one, so you can view your orders and save your details. Legal basis: performing the contract.
  • Newsletter and marketing emails. We only send them if you subscribe or give us your consent. You can unsubscribe at any time using the link in every email. Legal basis: your consent.
  • Basket reminders and order update emails. Emails about your order are part of the service. Marketing emails need your consent.
  • Product reviews, if you choose to leave one, through the Judge.me tool. After you buy, we may email you to invite you to review the product, and you can ignore it or ask us not to write to you again. Data: name, email, rating and, if you upload them, photos. Legal basis: your consent to publish the review and our legitimate interest in asking for it.
  • Fraud prevention and payment security. Legal basis: our legitimate interest in protecting the shop and our customers.
  • Analytics and advertising using cookies and similar technologies, only if you accept them. Legal basis: your consent. The details are in the cookie policy.
  • Legal obligations (accounting, tax and consumer law). Legal basis: compliance with the law.

We do not make automated decisions that have legal effects on you. We do not sell your personal data.

3. How long we keep it

  • Orders, invoices and accounting records: up to 6 years, the period required by commercial and tax law.
  • Enquiries and complaints: for as long as needed to deal with them and, after that, restricted for the legal limitation periods.
  • Customer account: for as long as you keep it. You can ask us to delete it.
  • Newsletter: until you unsubscribe or withdraw your consent.
  • Cookies: as explained in the cookie policy.

When the period ends, we delete the data or anonymise it.

4. Who else may receive your data

We do not pass your data to other companies for their own purposes. We do work with suppliers who process it on our behalf and under contract, only to provide us with their service:

  • Shopify, which hosts the shop, the checkout, customer accounts and payments.
  • Payment platforms and methods you choose at checkout (for example card, Shop Pay, Apple Pay, Google Pay or Klarna). Kaimok does not see or store your full card details.
  • Couriers, such as GLS, which receive your name, address and telephone number to deliver your order.
  • Email tools, such as Klaviyo and Mailrelay, to send you the newsletter and the shop's emails.
  • Judge.me, the tool we use to collect and display customer reviews.
  • Google, Meta (Facebook and Instagram), TikTok and Pinterest, to measure advertising and show you ads, and Google and Microsoft (Clarity), to understand how the website is used, only if you accept the relevant cookies.
  • Tax and accounting advisers, so we can meet our legal obligations.
  • Public authorities, where the law requires it.

5. Transfers outside the European Union

Some of these suppliers are in countries outside the European Economic Area, such as Canada or the United States. In those cases we require appropriate safeguards: a European Commission adequacy decision, the supplier's participation in the EU-US Data Privacy Framework, or standard contractual clauses. You can ask us for more information by emailing kaimok@kaimok.com.

6. Your rights

You can ask us at any time to:

  • Give you access to your data and tell you how we use it.
  • Correct inaccurate data.
  • Delete your data when it is no longer needed.
  • Stop a particular use of your data or restrict it.
  • Give you your data in an electronic format so you can take it to another service (portability).
  • Withdraw your consent, without affecting what was done before you withdrew it.

To use these rights, email kaimok@kaimok.com saying what you want and which email address you ordered or subscribed with. We may ask you to confirm your identity. We reply within one month at most.

If you think we have not handled your data properly, you can complain to the Spanish Data Protection Agency (www.aepd.es) or to the data protection authority in your own country, for example the Information Commissioner's Office (ico.org.uk) in the United Kingdom. We would be grateful if you gave us the chance to put things right first.

If you live outside the European Union, for example in the United Kingdom, Canada, the United States, Japan or Brazil, we apply the same level of protection and deal with your requests in line with the law of your country.

7. Cookies

We use cookies and similar technologies. The ones needed for the shop to work are always installed. Analytics and advertising cookies are only installed if you accept them in the notice that appears when you arrive, where you can also reject them or choose which to accept. You can change your mind at any time. Which cookies we use, what they are for and how long they last is explained in our cookie policy: kaimok.com/pages/politica-de-cookies.

8. Children

To buy, you must be an adult. To subscribe to the newsletter or write to us, you must be at least 14. If we find data from a child without the required authorisation, we delete it.

9. Security

We apply reasonable technical and organisational measures to protect your data. Payments are processed on the payment platforms' secure servers, not on ours.

10. Changes to this policy

We may update this policy, for example if we change suppliers or the law changes. The current version is always the one published on the website, with its update date.

Last updated: 25 October 2026.