Frequently Asked Questions (FAQ)

It depends on the piece. We use natural wood (oak, walnut or beech) and steel with a fine-texture powder coating, stainless or galvanised depending on the model, with a few details in aluminium or polyresin. This mix of warmth and durability, with clean lines and nothing superfluous, is the foundation of the brand's Japandi style.

Yes, for lighter pieces. The Torino towel rail is self-adhesive and holds up to 3 kg, the Bari toilet roll holder has an adhesive kit for sizes S and M, and the Denia hook takes adhesive tape up to 1 kg. Shelves and coat racks are fixed with the screws and wall plugs supplied, because they are designed to carry real weight safely.

Yes, with the right fixing. The wall plugs supplied are meant for solid walls (concrete, brick or stone). On plasterboard, use specific heavy-duty fixings, such as spring toggles or Molly-type anchors, and if you can find a stud, fix the piece to it. The Brera is recommended for solid walls. Each product page gives the advised fitting.

Yes, the powder-coated steel ones: they live daily with water and steam without rusting or losing their finish. Natural wood has an oiled finish, but it is best kept away from the shower and constant steam. In the bathroom, choose metal.

It depends on the piece and the wall. For example, the Bergamo shelf holds up to 25 kg, the large Brera up to about 15 kg on a solid wall (it also works as a wall mounted bike rack), and the Ibiza and Milano coat racks have a maximum load of 15 kg for the whole piece. Each product page gives the maximum load.

Little, but regularly: clean with a slightly damp microfibre cloth, avoid direct sun and radiators, and apply a care oil or wax once a year (every six months if it gets a lot of sun). Avoid multi-purpose cleaners containing ammonia, which dry out the natural finish.

It depends on the product and where you live, and you always see the cost before you pay. Delivery is free to mainland Spain and the Balearic Islands. To France, Italy, Germany and other nearby countries it costs €15, and is free on orders over €65. Portugal is free, the Canary Islands cost €20, and the Verona coat pegs, Denia hook, Palermo peg and Nuvola pouffes have their own rates. All the amounts are in our shipping policy. We do not deliver to Ceuta or Melilla. Delivery takes 2 to 4 days in mainland Spain and Portugal, and about 5 to 7 days to other destinations.

Yes, you have 14 calendar days from receipt to cancel your order. Email kaimok@kaimok.com with your order number and send the product back yourself, in its original packaging and at your own cost (the returns policy gives estimated amounts). We refund you using the same payment method within 14 days of you telling us you wish to cancel, and we may withhold the refund until we have received the goods back.

All our products come with the legal guarantee of conformity: three years from delivery in Spain and, if you live in another EU country, whichever is more favourable to you, the Spanish guarantee or the one in your own country, which is never less than two years. In the United Kingdom, your rights are set out in the Consumer Rights Act 2015. If your order arrives faulty or damaged, email kaimok@kaimok.com with your order number and photos: we repair or replace it free of charge, and collection and delivery costs are always paid by Kaimok, unlike a return for a simple change of mind. If the parcel has visible damage, note it on the delivery note in front of the courier; if you did not, you can still make a claim.

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