FAQ

Yes, you can place an order as a guest without creating an account. However, we recommend creating an account if you'd like to track your order history, save your billing and shipping details for future purchases. It's quick and easy — just visit our website and follow the on-screen instructions.

When you place an order, we automatically send a confirmation email to the address you provided. If you haven't received it within 24 hours, please check your spam or junk folder. If it's not there either, contact us at kaimok@kaimok.com and we'll look into it right away.

We generally only cancel orders if there is an inventory issue or if you have requested the cancellation yourself. We sincerely apologise if your order has been cancelled due to a problem on our end. We will always offer an alternative product and process a full refund as quickly as possible.

There is only a short window between when you place your order and when we begin processing it. If you contact us immediately after placing the order through our contact form, we may be able to cancel it before it is processed. If that is no longer possible, we will ship your order and you can return it to us if you wish.

Orders within mainland Spain and Portugal are delivered within 3 to 5 business days. For the rest of Europe, the estimated delivery time is 5 to 10 business days. We will send you an email with a tracking number as soon as your order leaves our warehouse.

We ship to mainland Spain, the Balearic Islands, Portugal (FREE shipping), and most European countries. If you are unsure whether we deliver to your country, feel free to email us at kaimok@kaimok.com before placing your order.

Shipping is FREE throughout mainland Spain. For deliveries to the Balearic Islands and Portugal, the cost is €4.90. For the rest of Europe, shipping costs vary depending on the destination and order weight. You can check the exact cost at checkout.

Yes. We will keep you updated at every stage of your order, from the moment you place it through to dispatch and delivery. Your dispatch confirmation email will include a tracking reference that you can use to follow your order's progress online.

Yes, we accept returns within 14 days of receiving your order, provided the item is in perfect condition, unused, and in its original packaging. To start a return, email us at kaimok@kaimok.com with your order number and reason for return.

Please get in touch with our customer service team through our contact form. If the return falls within the 14-day cancellation period and meets our returns criteria, we will email you a return note. You will need to print this out and include it with the product packaging when you send it back. You will need to arrange and pay for the return shipping.

Don't worry. We send return instructions by email when the order is placed. Check your inbox (or spam folder) and print it again from there. If you can't find it, email us at kaimok@kaimok.com and we will resend it to you straight away.

If your order has arrived damaged, faulty, or does not match what you ordered, please email us at kaimok@kaimok.com with photos of the product. We will respond within 48 hours and find the best solution. If you are simply not happy with your purchase, we accept returns within 14 days of receipt, provided the item is unused and in its original packaging.

Once we receive your return at our warehouse, we will process the refund within 3 business days. Depending on your bank or payment method, it may take a further 5 to 10 days for the amount to appear in your account.

Yes, all Kaimok products come with detailed step-by-step assembly instructions inside the box. You can also find installation videos and guides on each product page on our website.

It depends on the size: 30–45 cm shelves hold up to 15 kg, 60–90 cm shelves up to 20 kg, and 120 cm shelves up to 25 kg. Proper installation is essential to achieve maximum load capacity.

At Kaimok we primarily work with natural walnut and oak wood, stainless steel, and lacquered metal. All our materials are selected based on quality, durability, and sustainability criteria, in keeping with our minimalist and artisanal design philosophy.

You only need basic tools: a drill, screwdriver, hammer, and level. All the wall plugs and screws needed are included in the package. Installation takes approximately 15-30 minutes per shelf.

Kaimok Design is a Spanish brand based in Valencia, specializing in minimalist home organization. We design shelves, furniture, and storage solutions that combine functionality and aesthetics to turn any space into a tidy and elegant home.

We are a Spanish brand based in Valencia, Spain. We ship across mainland Spain and the Balearic Islands, as well as to other European countries. All orders are handled from Spain with fast and reliable delivery.

You can reach us by email at kaimok@kaimok.com or through the WhatsApp chat available on our website. Our customer support team responds within 24 hours on business days.